You may cancel your order and request for a refund before the order is shipped out. Please contact us during business hours (Monday to Friday 8.30am to 5.30pm) for delivery status before refund is initiated.

Approved cancellation of order will be refunded, RM15 will be charges for administrative fee.

If any refund is required, we will request for your local bank details (Malaysia only) and the refund will be transferred to you within 14 working days.

We will not be held responsible for loss or damage to your parcel once the parcel is shipped out. However, feel free to contact us to work out a solution if any shipment issues occur.

There is strictly no refund or return of products once the order is delivered and accepted.

Jiada Premium Grocer reserve the right to refund to customer when the one/ more products is/are out of stock after payment. Our sales team will contact you for refund procedure or option to exchange to other products with same value.

In any cases of refunds or returns, Enhance Fortune Sdn. Bhd. will at its sole discretion to decide whether to accept the refunds or returns based on consumer code of rights.

We reserve the rights to make amendments to this policy at any time without prior notice.